Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

How does the totally free 60 day return policy work?

  • Unused and unopened items are eligible for a full refund if returned within 60 days.
  • Defective items besides vaporizers are eligible for replacement if returned within 60 days.
  • Opened but unused products are able to be exchanged, have store credit issued, or be refunded unless situations that compromise an item's viability exist.
  • Used vaporizers, heating elements, and coils are not eligible for defective replacement as these are made no longer viable for sanity and legal reasons.
  • Please contact us if you are experiencing issues and it has been past 60 days since your purchase.

What items are non-refundable?

  • Opened and used items. (Must be returned in original packaging. A partial refund may be issued if original packaging is not included, at our discretion)
  • Open items which are individualized serialized and sealed within the packaging (Pax products, Storz & Bickel products).
  • Please note: All returns must be cleaned and emptied prior to sending them to us. If we receive back a dirty product, we will mail it back! 

What if I have a defective vaporizer, heating element, or coil?

Let us know! We will get you the contact information for the manufacturer.

Have questions?

Please use the contact form if you have any questions.

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